Processing Time:
- All orders are processed and dispatched within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods:

- We offer both standard and express shipping options for domestic and international orders. You can select your preferred shipping method during checkout.

Shipping Rates:
- Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping:
- We offer free standard shipping on all orders within Europe with a minimum purchase amount of 70 EUR. Please note that free shipping is not applicable to express shipping.

Estimated Delivery Time:
- The estimated delivery time varies depending on the shipping method and destination. Standard shipping typically takes between 2-7 days. Please note that international orders may experience longer delivery times due to customs clearance procedures.

Order Tracking:
- Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Shipping Restrictions:
- We currently do not ship outside EU and USA. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.

Customs Duties and Taxes:
- Customers are responsible for any customs duties, taxes, or import fees levied by the destination country. Terre de Mar is not liable for any additional charges incurred during customs clearance.

Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact our customer support team at contact@terredemar.com for assistance. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing Terre de Mar for your skincare journey!